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Front Desk Agent - Largo Resort
Location:
Key Largo, FL
Description:
We are currently looking for a Guest Service Front Desk Agent to join our team. As a Guest Service Agent, you'll be responsible for all front desk duties, delivery of quality customer service and resolution of guest issues. ESSENTIAL FUNCTIONS OF THE JOB: Checking guests in and out in an efficient, courteous, and professional manner Assisting in guests' needs and concerns are responded to in a timely, professional, and friendly manner with a focus on service recovery when applicable Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner with assistance of management. Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures Monitoring and maintaining the front office systems and equipment to ensure their optimum performance Minimum requirements: Minimum of 6 months Guest Services experience in a club/resort property of similar size and quality Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment Ability to handle stressful situations in a calm, professional manner and exhibit good judgment Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible Must have excellent supervisory and interpersonal skills Ability to work a varied schedule that will include evenings, nights, and weekends ADDITIONAL RESPONSIBILITIES: Completes tasks and projects delegated by direct supervisor Complies with all policies and procedures relating to the resort Records any guest complaints or problems and notifies the appropriate individuals Excellent attendance and timeliness Reports to shift on time in a neatly groomed and acceptable manner Understands fire and safety procedures to assist in emergency situations if necessary Committed to the organizational goals and vision while defending the company name Performs general inspection of clubhouse to ensure cleanliness and informs appropriate parties when attention is needed KNOWLEDGE & SKILLS: Excellent written and verbal communication skills Strong time management, prioritization, organizational and follow up skills Positive contributor and works well in a team-oriented environment Ability to think, work and make independent decisions based on sound judgment SERVICE STANDARDS: Eye contact should be made at a distance of no less than ten feet from every guest A genuine smile should be offered at a distance of no less than five feet from every guest Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needs Job Posted by ApplicantPro
Company:
NDM Hospitality Services
Posted:
May 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Front Desk Agent - Largo Resort
Front Desk Agent - Largo Resort is a Clerical Front Desk Receptionist Job at NDM Hospitality Services located in Key Largo FL. Find other listings like Front Desk Agent - Largo Resort by searching Oodle for Clerical Front Desk Receptionist Jobs.
Front Desk Agent - Largo Resort is a Clerical Front Desk Receptionist Job at NDM Hospitality Services located in Key Largo FL. Find other listings like Front Desk Agent - Largo Resort by searching Oodle for Clerical Front Desk Receptionist Jobs.