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Business Systems Analyst Senior / Intermediate
Location:
Ann Arbor, MI
Description:
Summary Are you a passionate person who's creative, flexible, and experienced in reading between the lines? Do you excel at working with customers to understand their needs? Do you love to resolve technical challenges? This position requires a dedicated, passionate individual who's creative, flexible, and experienced in reading between the lines to gather customer needs, recognize and address ambiguities, and capable of thinking outside the box to resolve technical challenges. We are looking for a Senior Business System Analyst (BSA) to support the CloudCME Continuing Medical Education application used by providers to register for, complete, and track their continuing medical education credits. You will report to the manager of the Academic Applications team. The Academic Applications team is responsible for maintaining a portfolio of applications that enable continuing medical education, research, and medical student education. Join colleagues as we transform and improve healthcare outcomes by providing high-quality service and support. This position includes partnering with faculty and staff to implement new application solutions or optimize existing ones, as well as collaborating with other IT groups to ensure that our physicians can track and achieve their continuing educational needs. Work Schedule/Remote Work Options This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a team that partners with our institution, community, and others. Responsibilities* Interacts with faculty, staff, researchers, investigators, and users to collect and document requirements for the system under development, implementation, or upgrade. Contributes to service enhancement initiatives and efforts, by identifying and quantifying customer requirements, delineating the gaps between customer requirements and the capabilities of existing technology, services, and resources, and recommending proactive improvements. Conducts analysis of business and user needs; documents functional requirements; identifies and resolves dependency and integration issues across product and service areas. Develops requirement design documentation for new applications or modifications to existing applications; identifies areas for improvement and recommendations for enhancements. Develops and maintains end-user training documentation, where appropriate. Develops and demonstrates a comprehensive understanding of internal procedures, business processes, and systems within the scope of a functional area. Provides daily operations and tier-three support for applications. Actively coordinates with team members, service support groups, and vendors to resolve incidents and requests effectively. Follows procedures and guidelines to solve or escalate incidents and requests. Evaluates problems and determines the priority of responding. Follows up with customers on incidents and requests. Provides end-user support to encourage product adoption. Partners with customers to elicit, analyze, communicate, and validate requirements for changes to business processes and information systems. Department Overview Health Information Technology & Services (HITS) plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management. Division Overview The Academic IT (AcadIT) division in Health Information & Technology Services (HITS) serves both the education and research communities at the University of Michigan Medical School (UMMS). We engage faculty, students, and staff to provide a holistic portfolio of software and applications, infrastructure, device support, and custom projects to promote innovation and excellence. AcadIT is comprised of three areas that work in concert to provide support: 1) Application Services - focused on product management and support for vendor applications; 2) Software Delivery - focused on building custom applications when a vendor solution is not available and offering secure application environments; 3) Technical Services & Engagement - focused on providing support for high-performance computing, device management, data integration, and scientific programming and engagement and outreach with our customers. Required Qualifications* BSA Senior Required Qualifications Bachelor's degree or equivalent combination of education and experience 5+ years of professional experience BSA Intermediate Required Qualifications Bachelor's degree or equivalent combination of education and experience 3+ years of professional experience Desired Qualifications* 5+ years of experience in several business analysis techniques including gathering, translating, prioritizing, and documenting requirements, data and system analysis, design, and system testing. Experience conducting root-cause analysis for problems of varying levels of complexity. Can understand and explain business and technical concepts. Experience in developing end-user training materials. Understand technical information and communicate with others using user-friendly language Skilled in leading meetings, delivering presentations, and using formal/informal networks to accomplish tasks and goals. Collaboration, delegation, management, and mentoring skills Respects diversity: shows respect for and looks for the opinion of others; trusts and values each person?s contributions to the team, maintains smooth, cooperative working relationships. Working knowledge of the Software Development Lifecycle Experience with project management and business systems analysis methodologies/best practices; Ability to investigate and resolve project issues. Experience with: ServiceNow, JIRA, or other ticketing systems Reports and dashboards using Tableau, Jasper Reports, or other reporting tools Informatica or other ETL tools Lucid Chart, Visio, or other process mapping tools Underfill Statement This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. Additional Information Benefits We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits Diversity Statement HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe. Mission Statement Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three components; patient care, education, and research that together enhance our contribution to society. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. PDN-9bf5a623-3811-42fc-92de-4cb418a4c43b
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More About this Listing: Business Systems Analyst Senior / Intermediate
Business Systems Analyst Senior / Intermediate is a Other Jobs Business Systems Analyst Job at University of Michigan located in Ann Arbor MI. Find other listings like Business Systems Analyst Senior / Intermediate by searching Oodle for Other Jobs Business Systems Analyst Jobs.
Business Systems Analyst Senior / Intermediate is a Other Jobs Business Systems Analyst Job at University of Michigan located in Ann Arbor MI. Find other listings like Business Systems Analyst Senior / Intermediate by searching Oodle for Other Jobs Business Systems Analyst Jobs.