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Bilingual Program Manager - Sales
Location:
Kitchener
Description:
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, age, national origin, disability, or veteran status. I. Job Summary Manages existing business relationships by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Program Manager will handle all retention requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the book of business will be resolved through this position. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Establishes and maintains a high level of customer satisfaction. Communicates to and works with the Retention Manager to resolve unique customer issues. Increases revenue and profitability by executing sound plans on retention calls to improve the customers service and/or profitability. Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate. Proposes customer solutions that are compliant with appropriate local, state and federal regulations. Updates and secures customer service agreements. Effectively use Waste Management sales productivity software tools (i. e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc. ). Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations. Visit ListedBuy for more information.
Company:
Waste Management
Posted:
April 12 on ListedBuy
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More About this Listing: Bilingual Program Manager - Sales
Bilingual Program Manager - Sales is a Executive Program Manager Job at Waste Management located in United States. Find other listings like Bilingual Program Manager - Sales by searching Oodle for Executive Program Manager Jobs.
Bilingual Program Manager - Sales is a Executive Program Manager Job at Waste Management located in United States. Find other listings like Bilingual Program Manager - Sales by searching Oodle for Executive Program Manager Jobs.