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Manager - Operations Change & Quality Assurance
Location:
Toronto
Description:
Requisition ID: 192484 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Manager – Operations Change & Quality Assurance plays a key role in supporting Canadian Wealth Management Operations and business partners in developing and implementing changes to improve and stabilize their processes. Opportunities can range from improvement in output, speed, and quality, improvement in internal and external service levels, reduction in error rates, and reduction of operational risk, contributing to overall operational and quality improvement for Canadian Wealth Management. Is this role right for you? In this role you will: Analyze business processes in Canadian Wealth Management Operations, develop hypothesis, synthesize findings, and communicate opportunities for improvement Contribute to and lead projects to improve processes backssed by the team Champion a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge Contribute to the development of strategies and recommendations, including business benefits and costs, implementation, and training strategies/plans Provide subject matter expertise to team members and internal clients Contribute to monthly dashboard showing Key Performance Indicator and Service Level Agreement Manage personal development to ensure knowledge and skills related to project management and process improvement are continually enhanced by researching best practices, taking courses designed around people, process, and technology and building relationships with internal and external partners The Must Haves: Post-secondary degree in business, finance, engineering, information technology or related discipline is preferrable 3+ years of relevant experience, including productivity improvement expertise Certified in Lean Six Sigma and/or PMP is an asset Knowledge of Quality Assurance functions considered an asset Proficient in Microsoft. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
February 2 on ListedBuy
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More About this Listing: Manager - Operations Change & Quality Assurance
Manager - Operations Change & Quality Assurance is a Quality Assurance QA Job at Scotiabank located in United States. Find other listings like Manager - Operations Change & Quality Assurance by searching Oodle for Quality Assurance QA Jobs.
Manager - Operations Change & Quality Assurance is a Quality Assurance QA Job at Scotiabank located in United States. Find other listings like Manager - Operations Change & Quality Assurance by searching Oodle for Quality Assurance QA Jobs.